{"id":36199,"date":"2024-10-21T11:34:06","date_gmt":"2024-10-21T09:34:06","guid":{"rendered":"https:\/\/stephaniecesaire.com\/livraison-et-taxes-douanieres\/"},"modified":"2025-01-11T11:48:54","modified_gmt":"2025-01-11T10:48:54","slug":"shipping-customs-duties","status":"publish","type":"page","link":"https:\/\/www.stephaniecesaire.com\/en\/shipping-customs-duties\/","title":{"rendered":"Shipping &#038; Customs Duties"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row et_full_width=&#8221;true&#8221; et_row_padding=&#8221;true&#8221; parallax=&#8221;content-moving&#8221; thb_column_padding=&#8221;true&#8221; css=&#8221;.vc_custom_1731596044065{padding-top: 160px !important;padding-bottom: 160px !important;background-image: url(https:\/\/stephaniecesaire.com\/wp-content\/uploads\/2024\/11\/GaiaRetour2.jpg?id=36520) !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column et_column_color=&#8221;et-light-column&#8221;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-6&#8243;][vc_column_text css=&#8221;.vc_custom_1731598190460{margin-top: 20px !important;}&#8221;]\n<h1>Shipping &amp; Customs Duties<\/h1>\n<h4>An express, insured, and trackable delivery<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1579116490670{padding-top: 60px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3&#8243;][vc_column_text]\n<h3>Shipping<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=&#8221;vc_col-lg-6&#8243;][vc_tta_accordion active_section=&#8221;99&#8243; collapsible_all=&#8221;true&#8221; style=&#8221;style2&#8243;][vc_tta_section title=&#8221;Express Delivery Abroad and Free Delivery in Metropolitan France&#8221; tab_id=&#8221;1522322884722-77aa01b6-d3ecfe1b-0bf9&#8243;][vc_column_text]We are pleased to offer\u00a0<strong>free delivery for all orders in Metropolitan France<\/strong>\u00a0and for orders over \u20ac1500.<\/p>\n<p>All our shipments are sent via an express service, with an average delivery time of\u00a0<strong>2 to 3 working days in France<\/strong>\u00a0and\u00a0<strong>3 to 6 working days internationally<\/strong>. Once your order is shipped, you will receive an email with a tracking number to follow your parcel.<\/p>\n<p>Please note that these delivery times are approximate.\u00a0<strong>C\u00e9saire Paris<\/strong>\u00a0cannot be held responsible for delays caused by peak periods, customs procedures, or other unforeseen events.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Secure and Tracked Shipments&#8221; tab_id=&#8221;1729503223570-c974cfe5-489d&#8221;][vc_column_text]All our shipments leave from France, with full tracking and insurance. However, import taxes and customs fees are not included in our prices.<\/p>\n<p>A signature is required upon receipt of the parcel, at which point responsibility for the product is transferred to you. If a third party receives the order on your behalf, their signature will be considered sufficient proof of delivery.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Modification of Order Information&#8221; tab_id=&#8221;1522322738697-88e8c59b-62ccfe1b-0bf9&#8243;][vc_column_text]Due to shipping procedures, no modifications to order information (including the delivery address) can be made once the order is validated. Please carefully check your information before confirming your purchase.<\/p>\n<p>If no one is present during delivery, the carrier will leave a notice with instructions to reschedule the delivery or retrieve your parcel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Taxes and Customs Duties&#8221; tab_id=&#8221;1704815068636-4647ff3e-ee8d&#8221;][vc_column_text]\n<ul>\n<li><strong>European Union<\/strong>: No customs fees apply.<\/li>\n<li><strong>Non-EU Countries<\/strong>: Customs fees may apply depending on local regulations. These fees will be payable upon delivery.<\/li>\n<li><strong>United States<\/strong>: Orders under $600 are not subject to customs duties.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;In Case of Delivery Issues&#8221; tab_id=&#8221;1522322738673-aea3abb5-b800fe1b-0bf9&#8243;][vc_column_text]\n<h3><strong>In Case of Damages<\/strong><\/h3>\n<p>If your product is damaged during transport or if an item is missing from the package, you will only be eligible for compensation, reimbursement, or replacement under the following conditions: compliance with the claim deadlines, submission of reserves to the carrier, and provision of detailed photos of the damages and the package with the shipping label visible.<\/p>\n<p><strong>Claim Deadlines<\/strong><\/p>\n<ul>\n<li><strong>For domestic shipments<\/strong>: within <strong>3 business days<\/strong> of delivery.<\/li>\n<li><strong>For international shipments<\/strong>: within <strong>21 calendar days<\/strong> of delivery.<\/li>\n<\/ul>\n<p><strong>Mandatory Reserves with the Carrier<\/strong><br \/>\nThe recipient or receiver must open the package upon arrival and issue <strong>precise, complete, dated, and signed reserves<\/strong> on the transport document at the time of delivery. These reserves must provide details on the damaged products, the extent of the damage, and the location of the damage on the item.<\/p>\n<p><strong>Documents to Provide to Maison C\u00e9saire<\/strong><br \/>\nTo process your claim, please send the following documents to <strong><a rel=\"noopener\">contact@stephaniecesaire.com<\/a><\/strong>:<\/p>\n<ul>\n<li>Photos of the package as it was delivered, including the outer packaging (with one photo clearly showing the shipping label).<\/li>\n<li>Photos of the damaged merchandise.<\/li>\n<li>Photos of the inside of the package, showing internal protection and how the items were packed upon arrival.<\/li>\n<\/ul>\n<p><strong>Important<\/strong><br \/>\nIf all these actions are not completed and the requested elements are not provided, Maison C\u00e9saire will not be able to obtain reimbursement from the insurance policy and, as a result, will not be able to offer compensation, reimbursement, or replacement of the product.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1729504362229{padding-top: 60px !important;padding-bottom: 60px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3&#8243;][vc_column_text]\n<h3>Returns &amp; refunds<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=&#8221;vc_col-lg-6&#8243;][vc_tta_accordion active_section=&#8221;99&#8243; collapsible_all=&#8221;true&#8221; style=&#8221;style2&#8243;][vc_tta_section title=&#8221;Return Policy&#8221; tab_id=&#8221;1729503007722-1ac2bb93-3a83&#8243;][vc_column_text]Please note that <strong>promotional or made-to-order<\/strong> items are not eligible for returns.<\/p>\n<p>Items purchased from\u00a0<strong>C\u00e9saire Paris<\/strong>\u00a0can be returned within\u00a0<strong>14 days after receipt<\/strong>. Before any return, please contact our customer service at\u00a0<strong>contact@stephaniecesaire.com<\/strong>\u00a0to obtain a return authorization. Packages returned without authorization will not be accepted.<\/p>\n<p><strong>Return Address<\/strong>:<br \/>\nC\u00e9saire,<br \/>\n6 rue Saint Florentin, 75001 Paris,<br \/>\nAttention: Philippe Cabaup<br \/>\nPhone: +33 (0) 1 42 97 43 43<\/p>\n<p>Return shipping costs are the responsibility of the buyer. C\u00e9saire cannot be held responsible for lost, delayed, or damaged packages during the return process. We strongly recommend using a delivery service with tracking and insurance.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Refund Conditions&#8221; tab_id=&#8221;1729503007730-81c39a4c-3907&#8243;][vc_column_text]Returned items must be in\u00a0<strong>perfect condition<\/strong>\u00a0and in their\u00a0<strong>original packaging<\/strong>. Refunds will be processed within\u00a0<strong>7 days <\/strong>after receipt, inspection, and validation of the returned products by C\u00e9saire. Only products will be refunded; delivery fees and initial customs fees are not refundable.<\/p>\n<p>Refunds are made using the original payment method. The processing time depends on the financial institution that issued your card.<\/p>\n<p><strong>Exchanges<\/strong>: We currently do not offer exchanges. To exchange a product, you will need to return it and place a new order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Defective Products&#8221; tab_id=&#8221;1729503007740-c90d1704-d5c7&#8243;][vc_column_text]If a product purchased on our site shows a defect within\u00a0<strong>6 months after purchase<\/strong>,\u00a0<strong>C\u00e9saire Paris<\/strong>\u00a0reserves the right to repair, replace, or refund it at no additional cost. Please contact our customer service for any claims.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Characteristics of Handmade Products&#8221; tab_id=&#8221;1729503007747-ba235c58-b98c&#8221;][vc_column_text]Our products are handcrafted.\u00a0<strong>Slight imperfections<\/strong>\u00a0or variations in shape, size, or color are normal and are not considered defects.<\/p>\n<p>Differences in hue, creases, or natural markings are inherent characteristics of leather and are part of its unique charm. These elements will not be accepted as defects.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Customer Service&#8221; tab_id=&#8221;1729504693731-25d55a39-c194&#8243;][vc_column_text]For any questions or assistance, please contact us by email at\u00a0<strong>contact@stephaniecesaire.com<\/strong>. We are committed to responding within\u00a0<strong>48 hours<\/strong>\u00a0(excluding weekends and holidays).<\/p>\n<p>You can also reach us by phone at\u00a0<strong>+33 (0)1 42 97 43 43<\/strong>, Monday to Saturday, from\u00a0<strong>11 AM to 6 PM<\/strong>, Paris time (excluding holidays).[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=&#8221;true&#8221; et_row_padding=&#8221;true&#8221; css=&#8221;.vc_custom_1578537181414{padding-top: 90px !important;padding-bottom: 90px !important;background-color: #f8f8f8 !important;}&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-6&#8243;][vc_column_text]\n<h5 class=\"fancy-title\">Customer service<\/h5>\n<h2>Still have questions?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=&#8221;vc_col-lg-3&#8243;]\t\t<div id=\"et-button-6a1f7c2adf598\" class=\"et_btn_align_center animation bottom-to-top\">\n\t\t\t<a href=\"\/en\/contact\/\" class=\" et_btn button et_btn_md solid color-  arrow-enabled \"  role=\"button\" title=\"Contactez-nous\" ><span>Contact Us<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\r\n\t width=\"30px\" height=\"18px\" viewBox=\"0 0 30 18\" enable-background=\"new 0 0 30 18\" xml:space=\"preserve\">\r\n<path class=\"handle\" d=\"M20.305,16.212c-0.407,0.409-0.407,1.071,0,1.479s1.068,0.408,1.476,0l7.914-7.952c0.408-0.409,0.408-1.071,0-1.481\r\n\tl-7.914-7.952c-0.407-0.409-1.068-0.409-1.476,0s-0.407,1.071,0,1.48l7.185,7.221L20.305,16.212z\"\/>\r\n<path class=\"bar\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1,8h28.001c0.551,0,1,0.448,1,1c0,0.553-0.449,1-1,1H1c-0.553,0-1-0.447-1-1\r\n\tC0,8.448,0.447,8,1,8z\"\/>\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row et_full_width=&#8221;true&#8221; 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