On stephaniecesaire.com, we offer for sale top-quality CÉSAIRE products, CÉSAIRE being a luxury and first quality brand.
CÉSAIRE does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
Our products are covered by the legal guarantee with respect to the consequences of conspicuous or hidden defects, as defined by the European Directive 1985/374 EEC.
The guarantee shall remain in effect for one year, starting on the date of sale.
The guarantee is limited to the item’s value and shall only be valid if the item is put to its intended use, under normal usage conditions. The guarantee does not cover damages caused by normal use, bad maintenance, abusive use, wear and tear caused by friction, exposure to extreme temperatures, inks, acids, solvents and chemical products. It also does not cover damages caused by third parties, as, for example, during shipping.
To make use of your guarantee, you should imperatively contact CÉSAIRE by e-mail: mail to get a prior authorization. CÉSAIRE will process your request in under 72h, and will provide a response by mail under this time delay. No product under the guarantee will be accepted without prior authorization given by mail by CÉSAIRE.
If the product cannot be repaired, it will be replaced. Any exchanges of sold merchandise shall only be assured on the basis of our resources or those of the manufacturers. Variations in color (leather, cloth, etc.) may occur. The exchange shall be made within a period of twelve weeks, starting on the defective merchandise’s reception date. If the product cannot be replaced or repaired, a payment will be made in the amount of the merchandise’s value on the date of sale.
The customer shall return the defective merchandise, at his or her expense, accompanied by a dated proof of sale. Transport expenses will be reimbursed by CÉSAIRE (by bank transfer under a thirty (30) day delay) up to fifty euros ATI (€50) with a presentation of the transport invoice. The return costs will be paid by CÉSAIRE.
If the guarantee is no longer applicable CÉSAIRE assures after-sales service of products bought on stephaniecesaire.com at your expense. It is necessary to address us a mail describing the problem to mail We will sent you an estimate and perform all the reparations only upon the reception of your agreement. All the expenses, such as transport and reparations, will be charged to the customer.